Returns & Exchanges
At Based, we stand by the quality of our products and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your purchase. All items must be returned in their original, unused condition with all packaging and tags intact.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the request process and securely attach it to your package.
Package and Ship
Place the items in their original packaging and drop off the parcel at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing